Home Commvault Cloud Success Services Commvault Cloud Success Services We provide Cyber Resilience expertise to more than 330 enterprises who purchase Commvault Cloud Success Services, maximizing the value and benefits of Commvault implementation. Contact sales “To be our customers most trusted advisors” Commvault Cloud is a strategic investment for your organization. Commvault Cloud Success Services help align Commvault Cloud with your business initiatives, monitors your environment, and provides expert guidance for maximum potential. Rich Insights Recommended practices & industry experience based on product telemetry to gain rich visibility into your environment and how you can utilize this information to maximize efficiency and product adoption. Proactive Engagement & Single Point of Contact Personalized experience tailored to your unique needs with named resources to monitor your environment closely to prevent issues from arising and help you adapt to future changes and challenges for long-term stability and growth. Improved Efficiency & Productivity Enable business process improvement and proactively plan for growth to help maintain optimal performance, using health metrics monitoring Risk Reduction Industry experts can help prevent and mitigate risks, and can quantify the cost and impact of potential issues such as system failures or downtime. Faster Time-to-Value & Solution Adoption Maximizing the value of your investment in our technology is our top priority. We’re dedicated to helping you achieve greater product utilization, which leads to increased lifetime value and maximum returns on your investment. Skill Gap Augmentation & Knowledge Sharing Empower your team with our expertise and technology. We’ll fill any knowledge gaps and provide expert guidance to achieve future stability and solution consolidation. Commvault Cloud Success Services Commvault technical consultants provide expert assistance to make certain your data management environment is designed, configured quickly, and is easy to maintain for optimal results. Enhanced service level objectives (SLO) Customers subscribed to Enterprise Success service level (or higher) enjoy improved incident response times and exclusive access to “SEV0” incidents. Exclusive Roadmap Sessions Key events occur twice a year, including NPS surveys, webinars, and product releases. One additional roadmap session is held annually. Total Customer Success Commvault has several teams available to provide assistance, including worldwide support, development, education, enablement, professional services, and sales engineering. Essential Success Service Summary: Fundamental Value: $ Product updates & fixes Modern Communication Help Tools Proactive and predictive approach Detailed reporting and metrics Proactive CommCell Monitoring & Advanced Reporting Named Success Account Manager (SAM): Remote only Named Technical Account Manager (TAM) Ratio: 1:10 Enhanced Service Level Objective (SLOs): N/A Access to SEV0 (Catastrophic): N/A Critical Care Review: N/A Roadmap Webinar & Ambassador Sessions: Webinar Only Services Credits (optional) : N/A Quarterly Business Reviews: Basic Elite Success Service Summary: Optimized Value: $$ Product updates & fixes Modern Communication Help Tools Proactive and predictive approach Detailed reporting and metrics Proactive CommCell Monitoring & Advanced Reporting Named Success Account Manager (SAM): Remote/Onsite Named Technical Account Manager (TAM) Ratio: 1:5 Enhanced Service Level Objective (SLOs) Access to SEV0 (Catastrophic) Critical Care Review Roadmap Webinar & Ambassador Sessions Services Credits (optional) Quarterly Business Reviews: Detailed Elite Plus Success Service Summary: Enhanced Value: $$$ Product updates & fixes Modern Communication Help Tools Proactive and predictive approach Detailed reporting and metrics Proactive CommCell Monitoring & Advanced Reporting Named Success Account Manager (SAM): Remote/Onsite Named Technical Account Manager (TAM) Ratio: 1:2 Enhanced Service Level Objective (SLOs) Access to SEV0 (Catastrophic) Critical Care Review Roadmap Webinar & Ambassador Sessions Services Credits (optional) Quarterly Business Reviews: Detailed Service SummaryFundamentalOptimizedEnhancedValue$$$$$$Product updates & fixesModern Communication Help ToolsProactive and predictive approachDetailed reporting and metrics Proactive CommCell Monitoring & Advanced ReportingNamed Success Account Manager (SAM)Remote onlyRemote/OnsiteRemote/OnsiteNamed Technical Account Manager (TAM) Ratio1:101:51:2Enhanced Service Level Objective (SLOs)N/AAccess to SEV0 (Catastrophic)N/ACritical Care ReviewN/ARoadmap Webinar & Ambassador SessionsWebinar OnlyServices Credits (optional) N/AQuarterly Business ReviewsBasicDetailedDetailed Commvault Cloud Success Services Request the full Commvault Cloud Success Services offerings that complements our software platform and provides results-oriented data protection to customers worldwide. Read datasheet (Commvault Cloud Success Services) Net Promoter Score Our 330+ customer surveys resulted in a world-class net promoter score of +86 NPS. Our customer surveys resulted in a world-class net promoter score of +86 NPS.The Net Promoter Score (NPS) is a critical measure to assess customer satisfaction. Your feedback through NPS is incredibly valuable to us in shaping the future of our solutions and ensuring that we deliver the best possible experience for our customers. Related resources View all analyst report Forrester names Commvault a leader in data resilience solution suites. Read more video Learn about the power of Commvault Cloud ® powered by Metallic AI ® Watch video analyst report See why Gartner continues to name Commvault a top leader in the industry. Read more